Refund policy

Last updated: 24 September 2026

Rubric Pro is sold by Chris McCarron, trading as GoGoChimp, and billed annually in US dollars.

14-day refund, no questions asked

If Rubric Pro isn’t right for you, email info@gogochimp.com within 14 days of any payment, including renewals, and we’ll refund it in full. You don’t need to give a reason.

Please send the refund request from the email address on your Rubric account, or include that address in your message, so we can find your payment.

We’ll confirm by email and process the refund within 5 working days, back to the card or payment method you used. Depending on your bank, it can take a further 5 to 10 working days to appear.

What happens to your account

When a refund is processed, your account moves back to Free straight away. Every report and all your history stay exactly where they are, and everything on the Free plan keeps working.

If you’re a founding account, your $99 founding rate stays reserved for you if you decide to come back.

Cancelling after 14 days

You can cancel any time from Account → Billing. You keep Pro until the end of the year you’ve paid for, then your account moves to Free with all your data intact. We don’t refund part-years after the 14-day window.

We’ll email you 21 days before each renewal, so a renewal should never be a surprise.

Your statutory rights

This policy doesn’t affect your statutory rights as a consumer, including any legal right to cancel under UK or EU law.

Questions

Email info@gogochimp.com and it comes straight to Chris.